This Privacy Policy (the “Privacy Policy”) describes the types of information TRYM Health, Inc. and its affiliates, including certain affiliated professional entities (collectively, “TRYM”, “we”, “our”, or “us”) may collect from you or that you may provide when you use the trymhealth.com website (“website”), our iOS mobile application (“iOS mobile app”) or our mobile web application that includes our Android mobile application (“mobile web app”) and (collectively the “Platform”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Platform is governed by this Privacy Policy and our Terms of Service. This Privacy Policy is incorporated into our Terms of Service. All capitalized terms used in this Privacy Policy, but not defined herein, have the meanings assigned to them in the Terms of Service. By accessing or using the Platform, you acknowledge that you have read, understood and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Service. If any term in this Privacy Policy is unacceptable to you, please do not use the Platform or provide any Personal Information. This Privacy Policy may change from time to time and your use of the Platform after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.
This Privacy Policy does not apply to information collected by any third-party, including through any application or content (including advertising) that may link to, be embedded on, or otherwise accessible from or on the Platform. Also, you may be subject to different privacy policies or terms of service for other websites or applications.
TRYM Health is committed to protecting your privacy. We provide this Privacy Policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of personal information.
We collect several types of information from and about users of our Platform, including:
– Information by which you may be personally identified, such as name, mailing address, email address, telephone number and account information, postal address, gender, occupation, billing and collection information that you provide to us, information related to your eligibility, or any other information collected on the Platform that is defined as personally identifiable information under applicable law (“Personal Information”).
– Health-related information, such as clinical history and condition, and any other information exchanged in emails, texts, chats or calls between you and TRYM Health.
– Information about your Internet connection, the equipment you use to access our Platform, and usage details.
– Information about you, such as whether you are a current user, your product interests, location or demographics, or information related to your inquiry or request.
– Any other information we specifically request.
We collect this information:
– Directly from you when you provide it to us.
– Automatically as you navigate through the Platform (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies).
– From third-parties with whom we work to provide you services, such as physicians, medical professionals, and pharmacies.
– We may receive certain information about you through companies that provide us with such information as part of their relationship with us, including Meta, Google Analytics, Google Ads, Chargebee,, Stripe, and other third-party tools. We may also receive information about you from your social media accounts if you use those accounts to sign-in to your account with us.
Information You Give to Us.
The information we collect on or through our Platform may include:
– Information that we collect when you browse our website or download one of our mobile apps. Even without creating an account, we still may collect from you some of the information described in this Section II: INFORMATION WE COLLECT ABOUT YOU AND HOW IT IS COLLECTED
– Information that you provide on our Platform, including information provided when you sign in or register for an account on the Platform or for services provided by one of our affiliates, or through communications with you through the Platform or as a result of any healthcare services.
– Information to process or respond to your inquiries related to requests for treatment, payment, customer service; and when you provide feedback on our Platform, including payment processing information that includes billing information, such as a name, address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor. TRYM does not collect or store your full credit card details.
– Records and copies of your correspondence (including email addresses) if you contact us, such as when you report an issue with our Platform or other services.
– Information that you provide for display or posting on the Platform, including information provided in social media and/or testimonials. If you provide a testimonial, your first name will be posted along with the testimonial. Please remember that testimonials are located in the public areas of our Platform. Do not provide information for display or posting on the Platform that you would not want others to save or share.
– Your search queries on the Platform.
As with many other websites and applications, as you navigate through and interact with our Platform, we may use automatic data tracking technologies to collect certain information about your equipment, browsing actions, and patterns, including:
– Details of your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data and the resources that you access and use on the Platform.
– Information about your computer and Internet connection, including your IP address, operating system, host domain, and browser type.
– Details of referring websites (URL). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically includes statistical data and may also include Personal Information. We may also maintain it or associate it with Personal Information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:
– Estimate how individuals access and use our Platform.
– Store information about your preferences.
– Speed up your searches.
– Recognize you when you return to our Platform.
As with many other websites and applications, our Platform may use “cookies” or other data tracking technologies (collectively “cookies”) to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns. We may collect the following types of information about your visit including: the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting the Platform; date and time of your visit; content you visited; general location; and website (such as google.com or bing.com) and website referral source (such as email notice or social media site) that connected you to the Platform. Our Platform uses two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Platform. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Platform and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by TRYM to disclose your individual identity. This information identifies your browser to our servers when you use the Platform. We also use different types of first- and third-party cookies on the Platform. For example, we use cookies to track user trends and patterns. This helps us better understand and improve areas of the Platform that our users find valuable. We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your browser’s use of our Platform with our social media, advertising and analytics partners. We use the information from cookies to provide services better tailored to our users’ needs.
– Meta Platforms. We use Meta Platforms (including, Facebook and Instagram) (collectively, “Meta”), a web analytics and advertising service provided by Meta on our Site. With its help, we and our customers can keep track of what users do after they see or click on a Meta advertisement, keep track of users who access our Site or advertisements from different devices, and better provide advertisements to our target audiences. The data from Meta is also saved and processed by Meta. Meta can connect this data with your Facebook or Instagram account and use it for its own and others advertising purposes, in accordance with Meta’s Data Policy which can be found at, https://www.facebook.com/about/privacy/. Please click here if you would like to withdraw your consent for use of your data with Meta.
– Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our Site. Google Analytics uses cookies, to help our Site analyze how users use our Site. You can find out more about how Google uses data by visiting “How Google Uses Data When You Use Our Partners’ Sites or Apps” located at www.google.com/policies/privacy/partners/. For more information, please visit Google and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
– Google Ads. Google Ads remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Ads Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) for your web browser. Google Ads Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en.
– Microsoft Bing Ads. Our Site uses Bing Ads technology to collect and store data that is used to track user activity on our Site. On our Site Bing UET tag is integrated. This service enables us to track user activity on our Site when it has reached our Site via advertisements from Bing Ads. If the page visitor reaches our Site via such an ad, a cookie is set on their computer. This cookie enables us to track, among other things, the length of time spent on our Site, which areas of the Site were accessed, and which advertisements reached our Site. The collection of the data generated by the cookie and related to the use of our Site, as well as the processing of this data, can be prevented by deactivating the cookie settings in your browser. In addition, based on the user’s preferences, Microsoft may be able to track usage behavior across multiple electronic devices through cross-device tracking, enabling it to display personalized advertising on or in Microsoft websites and apps. This behavior can be disabled by the site visitor at https://choice.microsoft.com/en-us/opt-out. For more information on Bing analytics services, visit the Bing Ads Website. For more information about privacy at Microsoft and Bing, see the Microsoft Privacy Bing Ads Website Policy.
– Mixpanel. Mixpanel is provided by Mixpanel, Inc. (“Mixpanel”) and is used to provide analytics about our Site application. You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of the Mixpanel service please visit Mixpanel’s site, at https://help.mixpanel.com/hc/en-us/articles/360000679006-Managing-Personal-Information. For more information on what type of information Mixpanel collects, please visit Mixpanel’s terms of use, https://mixpanel.com/legal/terms-of-use/.
– Stripe. We use Stripe as our payment processor. In order to allow Stripe to function properly, a cookie is stored on your browser, which assists Stripe in detecting and preventing fraud. These are considered session cookies and typically only remain on your browser for 24 hours. For more information on Stripe, please visit their privacy policy at https://stripe.com/privacy.
– Other Third-Party Tools. We use other third party tools that allow us to track the performance of our Site. These tools provide us with information about errors, app and website performance, and other technical details we may use to improve our Site and/or our Service.
Advertising: We may use data about how you browse and shop in order to show you ads for TRYM or our advertising partners that are relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you, and ad networks to which we belong may use your browsing activity across participating websites to show you interest-based advertisements on those websites. Interest-based ads are ads presented to you based on your browsing behavior to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our Platform or third-party sites not owned by TRYM. Currently, we do not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. If you would like more information about these practices, please click, https://optout.aboutads.info/#!/.
We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Platform. Through pixel tags, we collect non-Personal Information or aggregate information that can be used to enhance your online experience and understand traffic patterns.
Information We Receive From Other Sources.
This is information we receive about you if you use any of the other websites we operate or other services we provide. We sometimes work with third parties and they sometimes provide information about you. We obtain information from such third-parties with whom we work to provide you with certain services (including, for example, sub-contractors, analytics providers, advertising networks, and search information providers, or third parties who share your information to provide health care services to you, such as a medical provider including your information when they message or communicate with other medical providers or TRYM).
In addition, we may use third-party providers to serve or track interactions on other websites. You may link to or access our Platform using other third-party websites. Use of such third-party websites is subject to the terms of service and privacy policies of those third parties. TRYM does not control the use of third-party technology or the resulting information and is not responsible for any actions or policies of such third parties.
Where permitted by applicable law, we may also receive Personal Information about you from third-party sources (e.g., lead generators) to determine whether an TRYM product or service is right for you and to send promotional emails to customers and prospective customers.
We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in Section III: HOW WE USE YOUR INFORMATION.
We may use information collected about you, including Personal Information, in the following ways:
– To complete any registration or other transactions or actions you request online, such as payment processing, including determining eligibility, use, and other benefits.
– For treatment, payment, or healthcare operational purposes.
– To communicate with you about our healthcare services and information, products, and services that you request from us (which may include telephone, voicemail, email, SMS/text messages, or notifications within the Platform).
– To contact you if you receive healthcare services resulting from your use of the Platform.
– To administer your account, including processing your payments and fulfilling your orders if you receive healthcare services resulting from your use of the Platform.
– To operate the Platform and perform any services associated with the Platform, including providing you with technical support and to improve the Platform and our products and services.
– To provide you with information that you have requested or to respond to your inquiries.
– To create de-identified information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our service.
– To measure or understand the effectiveness of communications (including advertising) that we send to you and others, and to deliver relevant communications to you and to provide you with communications from TRYM, surveys, newsletters, and other information.
– To better understand our audience.
– To enhance the safety and security or performance of our products and services. This includes verifying your identity, preventing or detecting fraud or other unauthorized or illegal activities.
– To design, develop, and communicate with you about our features, products, and services, or, subject to any consents or authorizations that are required by applicable law, those of our subsidiaries, affiliates, and parent companies and any of their related businesses and those of our third-party partners.
– To notify you about changes to our services or the Platform.
– To enforce this Privacy Policy and any other terms that you have agreed to, including to protect the rights, property, or safety of us or any other person, or the copyright-protected content of the Platform.
– For any purpose where you have given your consent (where legally required).
– To comply with applicable federal, state, and other laws and regulations.
We have implemented measures designed to reasonably secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. The information you share in public areas may be viewed by any user of the Platform.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk.
When you use our Platform there is a risk that your PHI will be stored unencrypted on your mobile device. We take a variety of technical safeguards to make sure that your PHI does not leak onto your mobile device but we cannot guarantee that these safeguards work.
TRYM Health does not knowingly provide services to minors under the age of 18.
If you are a resident of California, the California Consumer Privacy Act (“CCPA”) provides you with additional rights regarding your Personal Information. This section describes the Personal Information we collect about you, how we use and disclose it, and how you can exercise your privacy rights under the CCPA.
Your privacy rights under the CCPA do not apply to all information that we might collect, use or disclose. For example, the CCPA does not apply to PHI governed by HIPAA, “medical information” governed by the California Confidentiality of Medical Information Act (“CMIA”), or other patient information we maintain in the same manner as PHI or “medical information.” The CCPA also excludes other categories of information. When we collect, use or disclose information not covered by the CCPA, we do so as described in this Privacy Policy (excluding this Section VI) and our Notice of Privacy Practices. If you would like to learn more about how we collect, process, or disclose your information that is not covered by the CCPA, or to exercise the rights that may be available to you under HIPAA and other laws, please review this Privacy Policy (excluding this Section VI) and our Notice of Privacy Practices.
We reserve the right to revise our privacy policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page. The date this Privacy Policy was last modified is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically monitoring and reviewing any updates to this Privacy Policy. Your continued use of our Platform after such amendments will be deemed your acknowledgement of these changes to this Privacy Policy.
If you have any questions or comments about this Privacy Policy and our privacy practices, please message us through the Platform or contact us at:
Support
support@trymhealth.com
914-387-4164
For California Residents with questions or comments about this Privacy Policy and the CCPA, please contact us at: support@trymhealth.com
TRYM Health™ is a patient management and subscription platform that works with independent compounding pharmacies who provide services using TRYM’s Platform. TRYM Health does not directly provide medical or pharmacy services.
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